At dynastyvogue, Operated by Trueglide Mart, we are dedicated to offering a smooth and convenient shopping experience. In this document, “we,” “us,” and “our” refer to Trueglide Mart, while “you,” “your,” and “user” refer to our valued customers. By making a purchase on our site, you agree to the terms described below regarding returns and refunds. If you need to return an order, our return process is outlined clearly for your ease.  

Eligibility for Returns  

• Items must be unused, unwashed, and in their original condition with all tags, labels, and packaging intact.   
   
• All tags, labels, and boxes must be returned in their original form.   
   
• Products that have been worn, cleaned, or altered in any way are not eligible for return.   
   
• Return requests must be submitted within 48 hours of delivery. To initiate a return, please contact our customer service team within this period.   
   
• Items not fulfilling these requirements will not be accepted for return.  

How to Initiate a Return  

Step 1: Initiate a Request   
Email your return request, including your Order ID and reason for return to trueglideitsolutions@gmail.com.  

Step 2: Share Supporting Photos   
If the product is damaged, defective, or incorrect, attach clear photos showing the issue to enable faster processing.  

Step 3: Follow the Return Instructions   
Once your return request is approved, we will send you the return process details.  

We reserve the right to decline returns that do not follow our guidelines.  

Refund Process & Timeline  

After receiving the returned product, our team will inspect it to confirm compliance with return conditions. You will then be notified of refund approval or rejection. If approved, your refund will be credited to your original payment method within 5–7 business days. A confirmation email will be sent once the refund is completed.  

Partial Refund Guidelines  

If a returned product only partially meets the return requirements (such as minor damage or missing packaging), we may provide a partial refund at our discretion.  

Damaged, Defective, or Wrong Product  

If you receive a product that is damaged, defective, or different from what you ordered, please raise a return request within 48 hours of delivery. Include clear photos or videos of the issue in your email so we can resolve it quickly.  

Need Assistance?  

If you have questions or need help with your return or refund, please reach out to our customer support team at: trueglideitsolutions@gmail.com.   

Our dedicated support team will be happy to assist you promptly with return and refund concerns.  

Thank you for shopping with dynastyvogue. Your trust means a great deal to us, and we are here to ensure your experience remains excellent.